Contact

Talk to a person

We do not run a contact form that disappears into a queue. Email reaches us directly, and a member of the team reads it.

Where to write

  • General and business enquiries

    Partnerships, commercial questions, supplier onboarding and anything that does not fit the routes below.

  • Product support

    Help with a NEOMANERA product, including account, billing and technical questions.

  • Privacy and data protection

    Data subject access requests, erasure requests and any question about how we handle personal data.

  • Security disclosure

    Report a suspected vulnerability in a NEOMANERA product or in our infrastructure.

  • Legal and compliance

    Contractual matters, notices, intellectual property questions and regulatory correspondence.

All routes currently reach the same inbox. We publish them separately so that you can label your message, which helps it get to the right person faster.

Writing to us

What to include

A short message that answers three questions gets a useful reply fastest: who you are, what you need, and by when. If your enquiry relates to a specific product, naming it saves a round trip.

Verification and due diligence. If you are verifying the company on behalf of a bank, payment provider, platform or prospective client, say which details you need confirmed. Our published company information covers most requests.

Data protection requests. If you are exercising a right under UK GDPR — access, correction, erasure, portability or objection — say so explicitly and tell us which product or service your request concerns. Our privacy policy explains the process and the statutory time limits.

Please do not send. Unsolicited commercial email, unrelated marketing material, or confidential information belonging to a third party. We will delete it.